xxvi, 612 pages ; 24 cm

"Richard James and Burl Gilliland give you key concepts and theories as well as the specific strategies, skills, techniques - and even actual dialogues - that you can use in crisis intervention situations." "This book introduces you to the latest topics, research, theories, and techniques of this rapidly evolving field, along with case material from real crisis situations. Authoritative, class-tested, and based on the authors' extensive experience teaching crisis intervention courses, the book includes information on cutting-edge topics such as cybercounseling via the Internet and compassion fatigue."--Jacket

Includes bibliographical references and index

pt. 1. Crisis intervention theory and application -- Ch. 1. Approaching crisis intervention -- Ch. 2. Basic crisis intervention skills -- Ch. 3. Crisis case handling -- pt. 2. Handling specific crises : going into the trenches -- Ch. 4. Posttraumatic stress disorder -- Ch. 5. Crisis of lethality -- Ch. 6. Sexual assault -- Ch. 7. Partner violence -- Ch. 8. Chemical dependency : the crisis of addiction -- Ch. 9. Personal loss : bereavement and grief -- pt. 3. Crisis in the human services workplace -- Ch. 10. Violent behavior in institutions -- Ch. 11. Crises in schools -- Ch. 12. Crisis/hostage negotiation -- Ch. 13. Human services workers in crisis : burnout, vicarious traumatization, and compassion fatigue -- pt. 4. New directions -- Ch. 14. Ecosystemic crisis intervention and the multicultural imperative -- Ch. 15. Off the couch and into the streets

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